AECI Mining Chemicals Receptionist
AECI Mining Chemicals is looking to employ a Receptionist.Duties and Responsibilities
Greet walk-in clients and visitors by greeting and welcoming them, determine the nature and purpose of their visit and ensure that they are comfortable whilst they wait for their scheduled appointment.
Notify company personnel of the visitor’s arrival.
Where requested to do so direct or escort visitors appropriately to specific destinations.
Operate the switchboard for Biocult by answering the telephone professionally, screening or forwarding calls, providing information and taking messages or scheduling appointments.
To book, maintain and manage boardroom facilities for Biocult.
Assist with the ordering of food and refreshments for meetings upon request.
File and maintain records.
Collect, sort, distribute, prepare mail, messages and courier deliveries both locally and internationally.
To assist with ad hoc duties for which the incumbent is competent as requested by the Line Manager and Executives of AECI Plant Health/Biocult.
Minimum education required: Grade 12
Certificate or diploma in telephone etiquette advantageous.
Minimum 1-2 years’ experience as a front line Receptionist with proven efficiency in operating a multi-line switchboard including relevant front desk/general administrative experience.
Well presented with a positive attitude whether over the phone or in person
Must be professional, service orientated, open-minded, friendly, careful and diligent, empathetic and patient and always be in control of emotions and actions.
Possess the ability to capably deal with customers and queries in a courteous and professional manner.
Must be able to operate a switchboard effectively and efficiently using professional telephone etiquette.
Possess good communication (verbal and written), planning, organising, presentation, multi-tasking, problem solving, time management, critical thinking, decision making and inter-personal skills.
Ability to work independently as well as within a team, use initiative, discretion, tact, patience and courtesy and know the importance of being confidential and discreet with company information.
Must be bilingual in English and Afrikaans due to the nature of the company’s customer base.
Knowledge of SHEQ Management Systems requirements/standards advantageous.
Must have proficient computer skills in MS Office (Excel/Word/PowerPoint).
Knowledge of Syspro/SAP is a prerequisite
Must be structured and able to prioritise duties and be able to work under pressure.
Ability to analyse situations accurately and exercise good judgement in taking effective action.
Ability to maintain co-operative working relationships with clients, Management and all employees.
Must be able to operate in a multi-disciplinary environment and be customer service orientated.
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